Steak Talk

Get deliciously juicy stories here!

Our Products

Choose from our selection of great quality meat

Customer Service

We're here to help you

Our Farmers

Our Story

FAQs

FREQUENTLY ASKED QUESTIONS
  •  

    What are the general & delivery guidelines?

    • Customers who order within the day (before 12:00 noon) can expect their products to be delivered the following day, but in certain instances will be delivered the day after (i.e. within 48-hours).
    • Customers must provide a complete and valid address or indicate any special instructions for the driver if deemed necessary minimum order amount is 1,000 (pre tax, delivery charge).
    • Customers must provide a valid and contactable number in case the driver is unable to locate the household.
    • The maximum wait time of the driver is ten (10) minutes. If after 10 minutes and the customer or a representative has failed to receive the order, the order will be returned to our facility at the customer’s liability.
    • Products should immediately be placed in the freezer upon receipt unless the products will be thawed for immediate use, or are already defrosted.
    • Weights of items will naturally vary due to freezing/thawing conditions.
  •  

    What are my shipping options?

    We have one standard delivery option. Our aim is to deliver next day for orders made before 4:30pm, but in certain instances your order will be delivered within 48 hours. You will be notified of your order delivery window via email.

    Our aim is to deliver next day for orders made before 12:00 noon, but in certain instances your order will be delivered within 48 hours. You will be notified of your order delivery window via email.

  •  

    How are shipping costs calculated?

    Shipping costs are calculated on a per kilo basis. Minimum shipping is 3 kilos, and each additional kilo is charged an amount.

    Delivery cost is a flat fee of P100 per order.

  •  

    In what conditions are your products shipped? Will my products remain frozen during delivery?

    Every meat is individually vacuum-sealed and delivered in iced thermo cases to keep them chilled. We aim to implement a 3-hour freezer to home delivery to maintain its frozen state. However, conditions of the product will vary depending on the weather and other factors.

  •  

    Can I refreeze products after they have been delivered?

    As long as a cut has not been completely defrosted it can be placed in the freezer without any potential harm to the flavor.

    After a cut has been completely defrosted, we do not recommend re-freezing it. Defrosted products can be kept in the refrigerator and should be used in approximately 7 days in their original packaging.

    Do "NOT" refreeze ground beef.

  •  

    Do you offer refunds?

    We stand by every product we deliver. Refunds are offered "ONLY" when our quality commitment is not met. It should be immediately reported to the driver at time of delivery so contact with our office may be made and the issue may be resolved prior to the driver departing. Requests for refunds after our driver has left will only be entertained during extreme circumstances.

  •  

    Shipping Information

    We in Meat & Potatoes understand our clients’ desire for a convenient and fast shipping process without compromising the meat's quality. We ensure that the products we deliver are fresh and are always delivered on time. In line with this, we came up with a shipping guide for your reference on the process.

    SHIPPING POLICY:

    • Customers who ordered within the day before 5 PM can expect their products to be delivered the following day between approximately 9 AM – 12 PM.
    • Customers must provide a complete and valid address or indicate any special instructions for the driver if deemed necessary.
    • Customers must provide a valid and contactable number in case the driver is unable to locate the household.
    • The maximum wait time of the delivery is ten (10) minutes. If after 10 minutes and the customer or a representative has failed to receive the orders, this will be the customer’s liability and will be returned to our facility.
    • Returns are only accepted if items are damaged. Please contact xxx@meatandpotatoes.com to arrange a return. Returns of the products require a valid reason and should be indicated in the e-mail.
    • Products should immediately be placed in the freezer upon receipt unless the products will be used right away.
    • Weights of items will naturally vary.
  •  

    Can I track my order?

    Please enter your email address and order number to track the status of your order. If you do not know your order number,
    kindly check the order confirmation email that Lazada has previously sent to your email address.

    For any other order related enquires, don't hesitate to contact us thru e-mail or our hotline.

    CHECK NOW
    GUIDELINES:
    • • If you anticipate that you would not be available to receive your order, please provide the recipient with a valid copy of you ID along with a signed authorization letter or print out a copy of the order confirmation page.
    • • If your payment method is Cash On Delivery, please have the exact amount ready upon delivery.
    • • Large/heavy items may incur a shipping charge, which would have been calculated for you during checkout.

    Tracking information may not yet be available for your order - it will be available the next business day, once LBC has updated their records.

    Our system will be updated daily to provide you with order status. Please check again tomorrow for further updates and please understand that there maybe further delays in updating the system.