ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS
We accept advance orders up to one (1) week prior to your delivery date. Orders placed after 12 PM will be accepted for earliest delivery the following day. Please select your preferred delivery date and time on check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.
AREA OF COVERAGE AND FEES
We may receive online orders any time of the day for delivery to Metro Manila cities up to a 30km distance from our pick-up point. Delivery cost is a flat fee of P250 per order, unless your order exceeds a net value of P5,000. If your order exceeds P5,000 net, shipping is free. Please note that distance may affect the quality of the food due to longer delivery time.
POSSIBILITY OF DELAYS
The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
STORE/CURBSIDE PICK-UP OPTION
You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your food to your car by the driveway, please indicate “Curbside Pick-Up” along with your vehicle type, color and plate number in the “Special Request” portion. For curbside pick-up, please call us in our landline or cell phone number to inform us when you have arrived. There are no added fees with the Store Pick-Up option, including the curbside pick-up service.
Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. We do not accept Cash On Delivery (COD) Payments.
We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care.